Setting up your card machine – iCabbi offers you all the support you need
24th October 2022
The vast majority of businesses rightly embrace modern technology as it enters the market and continues to evolve.
It’s by no means too strong to say that state-of-the-art, innovative systems, software and integrations such as those offered by iCabbi have revolutionised the taxi and private hire industry and will continue to do so moving forward.
We’ve covered in a previous blog the absolute necessity of offering customers and would-be customers the opportunity to make contactless payments and the tangible difference this can make to both your bottom line and reputation.
However, some business owners may be nervous about installing such a system.
Why? You’re busy (often very busy) running your business. Do you have the time and/or headspace to be thinking about something new, even if it will make a huge difference to your operations?
Just thinking about installing a contactless payment machine can put you off.
It’s easy to envisage a big, cumbersome machine with multiple wires that need connecting to endless sockets and imagine spending hours painfully working our way through an endless manual with confusing instructions.
The good news? None of that is true when it comes to iCabbi’s card payment integrations.
Here are just some of the reasons why setting up your card machine, enabled by iCabbi, is a quick, painless and important way of taking your operations to the next level.
Fast, easy, intuitive installation
We will provide you with your pin pad which will be used to take and register contactless payments. The pin pad (which we will provide your fleet with – and for free) simply connects to Bluetooth and links to our own reliable, state-of-the-art iCabbi driver app. It’s as simple as that.
In terms of processing payments, this is where our technology takes over. Each card payment will be sent directly to your dedicated iCabbi Stripe account which, conveniently and logically, is the same account used for all other products you are taking advantage of as part of your account with us.
Unrivalled customer care
Whilst the set up and payment processes are, as demonstrated above, simple and designed to get your fleet up and running in no time at all, we know that each case is different and questions may arise during the installation – either from yourself or queries from drivers.
What’s more, we see ourselves as an extension to your team. Should you encounter any teething problems or indeed have queries further down the road, our renowned support team are on hand to offer ongoing, personalised support.
Equally, we know every business is unique. We’ll work with you to set up and implement any necessary booking surcharge and integrate it into your operations – taking away any requirement for manual intervention.
360 degrees set up
Setting up your card machine isn’t just about the hardware and software involved – it’s more than that and it’s why we go the extra mile to ensure you’re maximising this crucial element to your business as much as possible.
As part of our set up process we will help you broadcast to your customers and potential customers that you now offer contactless payments by supplying you with in-vehicle stickers promoting the fact you offer this service.
This ensures you have infrastructure you can trust, support you can depend on, and visibility to customers to immediately start reaping the rewards of your decision to offer contactless payments.
Providing contactless payment integrations is just the tip of the iceberg when it comes to iCabbi’s suite of solutions which have been proven to enhance the prospects and profits of taxi and private hire companies far and wide, small and large.
To learn how we can help you achieve your goals and aspirations for your firm, contact our expert, friendly and dedicated team today.