The price is right and the support is fantastic
“iCabbi is great! The price is right and the support is fantastic. They are so helpful nothing is too much trouble for them. The staff are great, always polite and helpful. All in all – 10 out of 10. Glad to have them on my side”
The customer care is brilliant
“From first enquiring about iCabbi to actually going live, everybody has been so helpful. The training was excellent, the customer care is brilliant. They check everything is OK and that there are no problems. I cannot praise them enough for what they have done for me and my business.”
Kevin Marsh | KLM Travel Service Ltd.
Without a doubt Voice Plus has taken us to that next level
“Having been with ETGL/iCabbi for over 5 years, we have always found the system to be instrumental in helping us manage our business. We already had passengers using both the mobile app and IVR but were looking at other ways to boost our automation.
Without a doubt Voice Plus has taken us to that next level, taking our average YTD automation of 26% up to 52% in just a couple of weeks and we are delighted!
Our customers love the ease in which it allows them to book and we now have so much more time in the office for other things and it has shown us just how much more the system can do.“
Murphy James | Reliable Cars
We have gone from strength to strength
“Since joining ETGL back in 2017, we have gone from strength to strength, consistently growing year on year. Having started from scratch with just 1 driver, we are now a company with over 100 drivers with booking automation nearing 40%. We have always found the support team excellent and on hand with anything we need and the more I learn of the system, the better it gets.
Our customers love the new passenger app which we have really got behind and marketed this year and this has helped us to achieve what is now over 7,000 bookings a month through the app alone. The features within the system such as the text back/track my taxi and Voice phone system automated call outs, along with the simplicity of the new passenger app have all helped us to achieve the highest rated taxi firm in Chesterfield with 4.3 stars on Google based on 700 reviews!
We’re now looking forward to taking the next step in further improving our automation by implementing the new Voice + feature and can’t wait to see the results.”
Shaun Taylor | Door2Door Taxis
We feel looked after and valued
“Keir and the general support team (in particular Lizzie Hill) have always been very helpful and quick to respond to our concerns. The recent addition of Keir as our account manager has made us feel looked after and valued which is highly appreciated. Keir is professional, knowledgeable and understanding. We look forward to working with him, and the wider ETGL support team in the future.”
Joe Mealing | Mealing Taxis
Help and assistance through the toughest time
“Darren and Keir are a great asset to the iCabbi team, they have helped and assisted us through the toughest time in the private hire sector during this Pandemic. Their help and support has helped us carry on running to retain as much work and carry on growing through this. Their work ethic and the way they work as a team together is impeccable, they always make sure they work out the best solution to their customers’ needs and requirements as they have done many times for our business.”
Raj | Choice Cars
Thanks to the whole team for support and individual help
“I would like to take this opportunity to thank the whole team at iCabbi for the support and individual help we have received over the years. I have and will recommend your company and services to many for years to come. Thank you once again.”
Five Sixes Team
Top service and professional support team
“Always top service and professional support team. I would rate you guys the best. A+++”
Fantastic service with a smile
“Lizzie is fantastic at customer service support with a huge knowledge and patience to get any issue sorted swiftly. She has made enormous effort with us to get our system up and running without any delay, every time we submit a request she’s always there to help, can’t thank you enough for your help and support you gave us, this what I call a fantastic service with a smile.”
Chester Taxi Services
Great service as usual
“Quick and helpful, great service as usual and Jonathan’s patience is to be commended.”
Inverness City Taxis
Every member of staff is polite and honest
“Every member of staff I’ve dealt with from the person answering the phone to the person I’ve been put through to has been polite and honest.”
Very happy with service provided
“Very happy with service provided by the support team.”
Excellent as always
“iCabbi service is excellent as always, very friendly, polite and helpful.”
“Over and above – top job, thank you.”
Hornchurch Minicabs Ltd
After just 8 months with iCabbi our app bookings are growing all the time
“iCabbi has a lot of great features, especially the DiSC telephone system, the app and the web booking system. And with the web booking and app booking system, bookings come straight to us and onto the iCabbi system.
One very big plus point is having an app for customers, as well as the web booker. It is pushing up bookings because younger customers want the app and we can now tell them that we have an app. It makes things a lot easier for us. After just 8 months with iCabbi our app bookings are growing all the time, our target is to have 25% of bookings with the app, web bookings or IVR.
Another feature that we like a lot is that we can have as many companies as we want on iCabbi, as we have 6 different companies covering different areas. We can easily add as many companies from different areas as we want. Before iCabbi, we were always confused about how many jobs we got from area to area, now we know exactly what jobs come from which area.
The drivers like iCabbi a lot – they like the accuracy because it takes them to the right pickup address.
Like all taxi businesses, we had many options when it came to what system to choose – but the first plus point for us was the people, the customer service. We met the people, we saw how they worked. Whenever you ring them their support is very, very good. All the customer service people in Mansfield are very cooperative, they explain things very well and for us this is the big plus, plus point why we chose iCabbi.“
Vic Kumar, Aircall Minicabs, Hounslow
Everybody is really happy with iCabbi
“Our office staff are really pleased with iCabbi, the drivers are really pleased with it and the local licencing office who were getting on our backs about record keeping are very pleased with iCabbi as well.
The on-boarding, training and support has all been brilliant. Hillary arranged everything in the first place, which was great. The support team must have found some of the questions we have been asking a bit strange, it must be a bit frustrating for them because they’re on top of their game, but they know exactly what they’re doing, they’ve all been a huge help to us.
The training was comprehensive, it was kept simple, and they’ve been with us since day one, giving us everything we’ve needed. We’ve been able to phone up and there hasn’t been anything that they haven’t been able to sort out for us. They’ve just been there and have sorted things out straight away, absolutely no problem.
The biggest effect that iCabbi is having is down to efficiency, it’s far more efficient. It’s saving us a lot of time on the account work, my wife and I used to set aside one night a week to do all the accounts, things like that now are more or less just a push of a button. It’s all down to efficiency and record keeping, just by entering the booking in the first place, everything is done for us.”
Stephen Pattison, Arrow Cars, Bridlington