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Easy Taxi Dispatch System Switching

If you’re considering switching to a new taxi dispatch system but keep putting it off because the changeover feels like too much work, you’re not alone. Moving from one dispatch provider to another can be disruptive if it’s not managed properly. Data needs moving, workflows need rebuilding, staff and drivers need training, and you still need to keep bookings flowing.

That’s why iCabbi ETGL has partnered with Let’s Outsource to offer a structured, hands-on service that makes taxi dispatch system migration easier, quicker, and far less demanding on your business. You get the benefits of the iCabbi platform, with a proven onboarding approach that focuses on a smooth transition.

Taxi Dispatch System Switching Without Disruption

Switching your dispatch platform should not mean risking downtime, missed calls, or a stressful launch. Our onboarding service is carefully managed covering key stages like data migration, configuration, and training, so you can keep serving passengers while you switch.

With the added support from our partnership with Let’s Outsource, we reduce the workload on your business during switching by using a team that already understands the operational realities of taxi and private hire firms, and has been trained to work with the iCabbi system.

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iCabbi Easy Switching

Taxi Dispatch System Migration With iCabbi + Let’s Outsource

This combined service is designed for operators who want to modernise their business and improve control of their fleet, but do not have the time to manage a full dispatch changeover internally.

What you get from iCabbi ETGL

iCabbi ETGL offers a cloud-based taxi dispatch platform built to support real-time operations and scalable growth, with features that help you consolidate bookings, manage driver schedules, and automate key processes.

Our Dispatch Engine boasts industry leading reliability, with 99.999% uptime.

What you get from Let’s Outsource

Let’s Outsource provides remote operators for taxi booking, dispatch, and customer-handling functions, and offers 24/7 support that is integrated with the iCabbi system.

In the context of switching, this means you can lean on experienced support while your team focuses on what’s important.

24/7 UK Based Support

Because your business is 24 hours a day, 7 days a week, 365 days a year, our support is too. We operate a dedicated help desk Monday – Friday, 9am – 5pm, with emergency support available at all other times.

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How Taxi Dispatch System Migration Typically Works

iCabbi Easy Switching

Every firm’s setup is different, but a successful taxi dispatch system migration usually follows a similar approach, paired with our leading customer support.

1) Discovery and planning

You start with a review of how you currently take bookings, dispatch work, manage drivers, and handle exceptions (like school runs, account work, multi-pickups, and priority jobs). This stage is about understanding what must be replicated, what can be improved, and what can be automated.

2) Data preparation and taxi dispatch system migration

One of the biggest blockers to taxi dispatch system switching is data. Customer records, account details, locations, driver information, and operational rules often live in multiple places. Data migration as a key part of its onboarding process.

3) System configuration and workflow setup

Once the foundations are in place, the system needs configuring to match how you operate. iCabbi offers a dispatch engine that is highly customisable, helping you translate local operating knowledge into dispatch rules and automation.

4) Training for controllers, call-takers, and drivers

Switching only works when people feel confident using the system. That is why we highlight the importance of training as part of onboarding, so your team can adopt the new workflows quickly and consistently.

Why This Matters for Busy Taxi and Private Hire Operators

The biggest advantage of this service is not simply “moving systems”. It is removing the practical barriers that stop operators from upgrading in the first place.

Taxi dispatch system switching when you are short on time

If your team is already stretched, the migration can sit on the to-do list for months. A supported taxi dispatch system migration reduces internal admin, shortens the changeover window, and helps you make the most of an improved taxi dispatch system.

A clearer experience for passengers and drivers

iCabbi also features innovative tools like passenger apps as part of improving automation and customer service, which can be easier to take advantage of once you have successfully completed switching.

See Why You Should Switch To iCabbi

Who This Taxi Dispatch System Migration Service Is For

This service is a good fit if you are:

  • Considering taxi dispatch system switching, but worried about downtime or disruption
  • Running a busy control room and cannot spare internal resource for a changeover
  • Wanting to modernise operations with a cloud-based dispatch platform and structured onboarding
  • Interested in additional operational support (including 24/7 integrated call centre capability) alongside iCabbi adoption

Ready to Start Taxi Dispatch System Switching?

If you want the benefits of iCabbi, but want taxi dispatch system migration to be handled in a structured, efficient way, our migration service is designed for you.

The next step is a short discovery call with our team, to understand your current provider, your operational setup, and the best path to a smooth switchover, with minimal disruption to passengers, drivers, and business.