Fully Integrated Voice & Phone Solution with Automated Call Taking

Interactive Voice Response

Interactive Voice Response (IVR) answers your calls and uses iCabbi Caller ID to suggest the most popular pickup places for customers to automatically make bookings via the phone system.

• • • • Customers can make bookings in seconds with no waiting for a telephonist

      • Callers can talk to a telephonist at any time

      • When a booking is in progress, customers can choose to speak directly with the driver

      • Fully configurable – you can opt out of dealing with certain numbers / customers

      • Over 50% of your phone calls can be dealt with via IVR, creating huge staff savings

Key Features and Benefits

Remote Access

• • • • Put yourself in control – take calls from any of your phone numbers in any location (e.g. satellite offices, home working)

      • Full use of all of the call features on your handsets, wherever they are, including Caller ID

Wallboards

• • • • Visual information presented in real time

      • Increase productivity and responsiveness at peak times

      • A proven way to improve and manage performance and call traffic

Call Recording

• • • • Integrated recordings of calls by your phone system

      • Replay any conversation at any time

Caller ID

• • • • Full interaction with iCabbi to produce “call pops” of previous bookings for repeat selection

Driver Connect

• • • • Easy to use communication between driver and customer through a centralised number.

        *these calls are inclusive with the DiSCloud calls package or chargeable at your own carrier’s rates

Auto Answer

• • • • Ringing calls are automatically put through to an available telephonist

      • Proven to dramatically reduce missed calls and improve job totals

Numbers and Lines

• • • • Add as many numbers and “lines” as you require using the latest SIP technology

      • Adding additional lines requires no installation

      • Any number can be used irrespective of geographical location (no “out of area” numbers)

      • Low call costs

Calls Package

• • • • Improve communication and reduce costs with all-inclusive calls

      • All Driver to Base calls^{1 2}

      • All Base to Driver calls^{1 2}

      • All Driver to Customer calls^{1 2 3 4}

      • All Customer to Driver calls^{1 2 3 4 5}