Modern Taxi Bookings: The Different Ways Passengers are Booking Their Taxis

Passengers have more choice than ever when it comes to booking their taxi. With the rise of convenience, including phone apps and web booking, if a taxi company wants to thrive in the modern market they must also adapt to these new ways of booking. In this article, we’ve listed a variety of ways in which passengers are looking to hire a taxi.

 

Online Booking Platforms

With more and more people turning to the internet for everyday services, online taxi booking has become the preferred option for many people. Online booking platforms, like Cabubble, allow passengers to enter their journey details through a website that’s available 24/7, and compare quotes from different taxi services.

For customers, this means no more waiting on hold, explaining details over the phone, or worrying about whether the booking has been recorded accurately.

Overall, for taxi businesses, the advantages are as follows:

• Bookings are processed automatically, reducing the time and potential errors associated with manual input.
• Customer information is stored digitally, making it easier to follow up or send confirmations.
• Payment can be taken in advance. This helps reduce no-shows and cash-handling on the day.

Online Booking Platforms are especially useful for new taxi businesses. For example, platforms such as Cabubble can help give new businesses a chance to reach customers who might not have found them otherwise. With Cabubble in particular, all fees are paid directly to you, so you won’t have to stress about the pain of chasing payments. To conclude, by listing their services on a trusted booking site, operators can tap into a wider audience that is actively searching for reliable transport options.

 

Phone Calls

For many passengers, especially those who aren’t comfortable with apps or online forms, calling a taxi remains as the most familiar and trusted way to book. This is particularly true for older customers or people in rural areas with limited internet access. There’s a certain reassurance in speaking to a person, confirming the booking details out loud, and knowing with certainty someone else has guaranteed your taxi. With the rise of other more advanced modern technologies, it can be easy to overlook the old reliable methods. Consider your customer base and location and how phone calls can still be an effective integration.

 

Mobile Apps

Nowadays people expect to be able to book a taxi instantly, track their driver in real time and pay effortlessly, all from their smartphone. Integrating a mobile app into your business is an effective way to remain competitive and relevant in the taxi market.

Passengers typically gravitate towards mobile apps for a variety of reasons. One huge advantage for customers is that most apps provide real-time vehicle tracker which gives them peace of mind knowing exactly when their taxi will arrive. Another advantage is that it integrates cashless payments, which is essential in the modern day. Finally, it can also provide customers with notifications, helping them to stay informed every step of the way. This also comes with the perk of being able to alert frequent customers of any deals you’re offering. All of such reasons contribute to the importance of mobile apps in today’s modern taxi market.

 

Website Booking

Another popular way for passengers to book their taxi is directly through a company’s own website. This method is ideal for those who prefer not to download an app or call by phone but still want a quick and reliably way to confirm a journey.

A branded website booking system offers several advantages. For example, it allows for greater accessibility as customers will be able to book from any device with an internet connection without needing to download additional software. Additionally, having an integrated booking system within your company’s website can allow for greater convenience. Frequent customers will be able to save their details which will make repeat bookings faster and easier. If you’re unsure on how to set this up, then we at iCabbi can help integrate this into your own company’s website. Make sure to book a free demonstration with us to find out more.

 

Conclusion

As the taxi industry continues to involve, it’s clear that offering a variety of booking options will provide a competitive advantage. Consider all areas of booking and the audiences it may resonate with. For example, phone calls are still relevant today as they were in the past, especially with older audiences. In contrast, apps and website booking services are popular amongst younger customers. In addition to all of this integrating your business into online booking platforms, such as Cabubble, can provide big advantages to your business. Considering all of the above methods will help set your business up for success.