Getting started with taxi dispatch software

Technology has transformed the world we live in and continues to do so at a rapid rate.

The taxi industry is no different and technology is playing a vital role in keeping taxi firms competitive.

Whether you run a small fleet or a larger scale operation, implementing an effective taxi dispatch system has the potential to significantly:

• Enhance efficiency
• Boost customer satisfaction
• Increase your profitability

However, if you’re a taxi business that has not yet adopted a taxi dispatch system, then knowing where to start can throw up a lot of questions:

• What software is available?
• What software should I choose?
• How can I make sure implementing a taxi dispatch system doesn’t disrupt my operation?

Which is why before you get started with taxi dispatch software, understanding what is right for your business is essential.

That’s why we have put together this guide – to look at 3 key steps you should take when looking to adopt taxi dispatch software; from exploring the market, to on-boarding the software to making it a long-term part of how you run and grow your taxi business.

Step 1: Exploring the market | Finding the right fit

Before investing in a taxi dispatch system, ask yourself: what does your business need? What is the headache (or headaches) in your operation which has made you look into taxi dispatch software in the first place. Is it:

• Better planning?
• Better customer experience?
• Better communication with drivers?
• Something else?

With so many providers offering different solutions, selecting the right software can be overwhelming – and our world-leading taxi dispatch system, iCabbi, is one of the solutions available.

When choosing the right software, asking questions and getting demos is vital.

During this process, key factors to consider include:

• Does the software automate key processes like dispatching, driver allocation and fare calculation?
• Can the system grow with my business?
• Does the system improve customer satisfaction through features like app bookings and real-time tracking?
• Will the system connect with my other business systems and processes such as accounting and telephone?

Choosing the right software isn’t just about the product however, it’s about the partnership.

And that’s where we come in.

A strong provider like iCabbi UK ensures that the system works for you, offering continuous improvements and support tailored to the needs of your taxi business.

At iCabbi UK, we understand that every taxi business is different. Whether you’re an independent operator, a local fleet, or a national service, the right dispatch software should integrate seamlessly into your operation.

Our expertise can help you assess the options and decide which product features solve your problems and help you hit your business goals.

To get started, book a demo today.

Step 2: On-boarding | The foundation of a successful implementation

In our opinion, on-boarding is the most vital step in making taxi dispatch software succeed for your business.

You could have the best software in the world but without the right support and guidance in implementing it, it can be a non-starter.

A good on-boarding process should cover the following:

• Understanding your unique operational requirements to configure the software accordingly
• Tailoring the dispatch system to meet your needs, including vehicle setup, pricing structures and automation rules
• Providing in-depth training for dispatchers, drivers and admin staff to ensure smooth adoption
• Running test scenarios to identify any issues before full deployment
• Offering real-time assistance during the transition period to address any challenges

A strong on-boarding process is pivotal to achieving long-term success. Businesses that receive proper training and support during this stage experience faster adoption rates, fewer operational issues and better overall efficiency.

Our dedicated team ensures that every aspect of the software is understood, helping businesses unlock the full potential of iCabbi from day one.

Find out more about our on-boarding process here.

Step 3: Implementation and beyond | Continuous support and success

OK, so you’ve adopted your new taxi dispatch software and successfully implemented this into your business in a way that works for you.

You’re up and running. But in many ways, this is just the start of your journey.

The real value of implementing taxi dispatch software into your business now comes from the ongoing improvements and enhanced features of the product and the continuous support you receive from your provider.

Your success is our success

This step in the process is one of the reasons that we created our Customer Success Team.

Unlike many software providers who simply offer a product, our dedicated customer success team works closely with customers to:

• Ensure you get the most from what iCabbi can offer your business
• To keep you informed about new and enhanced product features
• To provide proactive support and guidance
• To help how you use iCabbi to mature and grow as your business does too

Support when you need it

The taxi industry works around the clock. We know your business isn’t 9-5, which is why ours isn’t either. When it comes to technology we know that challenges are inevitable – whether that be questions, glitches or troubleshooting.

That’s why iCabbi UK is powerfully supported by Exel Technology Group – providing technical support 24-hours a day, 365 days a year.

This support includes:

• 24/7 technical assistance, providing immediate troubleshooting and issue resolution
• Live monitoring to identify and resolve potential system issues before they impact your business
• Ongoing software updates to ensure your dispatch system remains up to date with the latest functions and features

Whether your request is big or small, the ETGL Support Team is always on-hand to ensure that your operations run smoothly without disruption.

Taxi dispatch software | Taking the first steps.

We understand what a big decision choosing the right taxi dispatch software is. Investing in taxi dispatch software is more than just a one-off decision, it’s a long-term commitment to transform how you run your taxi business.

However, when done well, taxi dispatch software can revolutionise your operation – making you a more efficient, more profitable and customer-friendly taxi firm.

As this article has explained, central to achieving this is:

1. Choosing the right solution
2. Comprehensive on-boarding
3. Continuous support

If you’re ready to take the next steps and explore how taxi dispatch software could work for your business, we’d love to hear from you.

At iCabbi UK, we pride ourselves on building lasting relationships with our customers, to ensure they get the most from our technology – combined with the support and guidance to help them continue to thrive in an evolving industry.