As the holiday season approaches, it’s time to gear up and ensure your systems are ready for the festive rush. By making a few key adjustments now, you can deliver a seamless customer experience and keep your operations running smoothly during the busiest time of the year.

In this guide, we’ll cover everything you need to know to prepare your system, from festive tariffs to managing increased call volumes. Plus, don’t miss our exclusive webinar for a complete step-by-step walkthrough!

 

Why Preparing for the Festive Season Matters

The holiday season is a critical time for businesses. With increased demand and tighter resources, preparation is key to maintaining excellent customer service. We’ve compiled actionable tips to help you stay ahead and make the most of this festive opportunity.

 

1. Set Up Festive Tariffs

Reviewing and adjusting your pricing strategy is crucial during the holidays. A festive tariff allows you to uplift fares on key dates like Christmas Eve, Boxing Day, New Year’s Eve, and New Year’s Day.

Here’s how to get started:

• Schedule tariffs to automatically adjust fares on specified dates.
• Apply a modifier to Fixed fares for an additional percentage or fixed value increase.

These adjustments ensure customers booking in advance via passenger apps or automation tools understand the holiday pricing, reducing confusion and increasing transparency.

 

2. Add Holiday Cheer with Festive Car Icons

If you’re using a passenger app, consider applying for Holiday Car icons. This fun, festive touch enhances the booking experience for customers, spreading holiday cheer while reinforcing your brand’s seasonal spirit.

 

3. Update Your Phone System with Holiday Announcements

If your business uses iCabbi Voice or Target Cloud PBX phone systems, now is the time to add a seasonal greeting. These messages are a great way to keep customers informed while adding a festive touch.

Include:

• Your holiday operating hours
• Details about any Christmas or New Year promotions
• Seasonal greetings to enhance the customer experience

This proactive step ensures your customers have all the information they need while helping them feel valued.

 

4. Manage Increased Holiday Call Traffic

The festive season often leads to a surge in customer inquiries, which can overwhelm your team. To manage this effectively:

• Leverage our partnership with an outsourcing operator offering a 5-day trial period (30 hours).
• Evaluate service quality and ensure it meets your expectations.
• Work with a dedicated onboarding specialist to facilitate a smooth transition.

By outsourcing during peak times, you can maintain service quality without overburdening your in-house staff.

 

5. Watch Our Webinar for Step-by-Step Guidance

For a complete breakdown of these tips, watch our exclusive festive preparation webinar! The ETGL Customer Success team walks you through everything from setting up tariffs to managing customer communications.

In the webinar, you’ll learn:

• How to configure festive tariffs and Fixed fare modifiers
• Best practices for adding Holiday Car icons
• Setting up holiday phone announcements
• Managing call traffic with outsourcing solutions

This hands-on session is packed with practical advice to help you prepare your systems efficiently and effectively.

 

6. Need Help? Contact Our Support Team

Whether you’re setting up festive tariffs, applying holiday icons, or configuring seasonal greetings, our expert support team is here to help. Reach out for personalised assistance or a comprehensive guide to get started.

 

Stay Ahead This Festive Season

At ETGL, we’re committed to helping you succeed. Subscribe to our channel for the latest product updates, tips, and resources.

From everyone at Exel Technology Group, we wish you a Merry Christmas and a Happy New Year! Let’s make this festive season your best yet.