Exclusive Driver Perks

The iCabbi Driver App now includes Driver Perks, offering exclusive deals and discounts from hundreds of top UK retailers and brands.

Why Driver Perks matter

Loyalty and retention are crucial in the taxi industry, and Driver Perks offer a great incentive to keep existing drivers engaged. These perks don’t just benefit your current fleet, Driver Perks are also a powerful tool for attracting talent to your business.

How to access Driver Perks

Getting started with Driver Perks is simple:

1. Open the iCabbi Driver App.
2. Navigate to the main menu.
3. Select Driver Perks.
4. Register an account.
5. Start enjoying exclusive offers and discounts!

Apple CarPlay Integration for Safer Driving

The iCabbi Driver App is now fully compatible with Apple CarPlay, making navigation and job management easier and safer for drivers on the go.

Benefits of Apple CarPlay compatibility

• Larger display – See key information more clearly on the Apple CarPlay screen.
• Turn-by-turn navigation – Easily follow directions without switching screens.
• Quick job management – Access essential in-app features like ARRIVED, POB, STOP TRIP, and END TRIP with ease.
• Seamless transactions – Adjust waiting times and process both cash and account transactions directly from the CarPlay screen.

Thanks to the new integration, drivers can focus on the road while staying connected to the iCabbi App.

Benefits of Adjustable Commission Rates

• Reward high earners – Apply lower commission rates as drivers earn more.
• Fixed cap option – Set a maximum limit to prevent excessive commission charges.
• Incentivise new drivers – Offer lower commission rates for newly signed-up drivers who complete a set number of jobs.

• Flexible driver commission structures – The split invoice commission feature gives fleets greater flexibility in how they charge driver commissions.

Moving away from traditional fixed commission structures can be a great way to motivate drivers to take on more work while keeping them engaged with your fleet.

Here to Support You

We’re on hand to help you get the most out of your system and ensuring your fleet runs smoothly whilst attracting, retaining and supporting your drivers. If you have any questions or need personalised advice, contact us today to learn more about how these features can benefit your business.

Download the iCabbi Driver App.

Listen to our Passenger App Updates Webinar

Request a Free Demonstration now to discover why iCabbi is the go-to choice for taxi businesses across the UK.

For more information call 01623 44 22 11 or email enquiries@icabbi.etgl.co.uk.

The post Unlocking More for Drivers: iCabbi’s Latest Updates first appeared on iCabbi UK.

Since the launch of the iCabbi CarPlay App, we’ve actively incorporated driver feedback to enhance your experience. In this update, you’ll find:

Zoom Controls

• Enhanced Map Interaction: Beyond panning, you can now zoom in and out on the map during active bookings, providing better navigation control.

Pickup and Destination Address

• Comprehensive Navigation Details: The CarPlay screen now displays both pickup and destination addresses alongside turn-by-turn directions, offering a clearer overview of your route.

Job/Bid Offer UI Improvements

• Dynamic Booking Notifications: New booking offers will animate by popping up from the bottom of the screen and, if declined, will disappear back down, making notifications more engaging and noticeable.

Additionally, we’ve addressed reported app crashes to ensure a more stable and reliable experience.

These enhancements aim to make your driving experience smoother and more efficient. We appreciate your ongoing feedback and are committed to continuous improvement.

The post iOS Driver App Release 11.2 first appeared on iCabbi UK.

Our newest integration with Google enables iCabbi drivers to view their passengers‘ precise locations in real-time, streamlining the pick-up process. This innovation is particularly beneficial for:

• Navigating complex pick-up scenarios such as airports, train stations, stadiums and educational campuses, which have multiple exits.
• Managing pick-ups in densely populated areas, especially following major events or at the close of nightlife venues.

The Passenger Live Location (PLL) functionality syncs the passenger’s current position directly with the Driver App, displaying it on a map. This allows drivers to compare the scheduled pick-up address against the passenger’s actual whereabouts. By selecting the Passenger Live Location icon, drivers are guided to the passenger using Google’s detailed navigation, ensuring a quicker and more efficient pick-up. This feature not only reduces waiting time for passengers but also enhances the overall experience for both parties involved.

Situations Where Passenger Live Location May Be Unavailable

The PLL feature will be inactive under the following conditions:

• The booking originates from a version of the iCabbi Passenger App earlier than 4.6.0 on both Android and iOS platforms.
• The passenger is located more than 500 meters from the designated pick-up point.

Please note, the live location tracking is currently available to drivers using the most recent iOS Driver App version. Android users can look forward to this feature with the upcoming introduction of Google’s Navigation for the Android Driver App in the near future.

Curious About How iCabbi’s Google Integration Will Transform Fleet Operations in 2024?

If you’re not yet an iCabbi client but are intrigued by our offerings, we’d love to demonstrate the capabilities of the iCabbi dispatch system to you. Complete our booking form for a Free Demonstration. We’re excited to connect with you.

The post Live Location Tracking: A Game Changer for iCabbi Users first appeared on iCabbi UK.

Embrace the New Era of Navigation

To take advantage of the new Google turn-by-turn navigation feature, ensure your device runs on iOS version 10.0 or higher. This update is readily available in the App Store and you can quickly identify the release number at the bottom of the login screen. This integration marks a significant leap towards a seamless driving experience, allowing you to navigate with ease and precision without ever leaving the app interface.

Revamped Job/Bid Offer Screen

Understanding your job offers has never been easier, thanks to the improved appearance of the Job/Bid Offer screen. The redesign focuses on clarity, ensuring you can quickly grasp the details of your offers at a glance.

A Safer Way to Decline Offers

Safety is paramount, and with the updated app, declining a job is as simple as swiping the Offer Screen away. This intuitive gesture means you don’t have to look for a specific part of the screen to decline an offer, allowing you to stay focused on the road.

An Enhanced Job Flow Experience

Accepting a job with Google Turn-by-Turn enabled unveils a new job flow, guiding you effortlessly from your current location to the pickup address. The app now also dynamically displays crucial information, such as the pickup address and payment type, on a bottom sheet that changes based on the journey’s status.

• En Route to Pickup: The bottom sheet displays the pickup address.
• Heading to the Destination: The bottom sheet shifts to show the destination address.
• Upon Arrival: The passenger’s name and phone number are displayed.

For thorough job details, a simple swipe up on the bottom sheet will reveal everything you need to know. Minimising it is just as easy, ensuring that the turn-by-turn guidance remains your focus.

Tailored Controls for Every Stage of Your Journey

The app smartly incorporates contextual buttons – “ARRIVED” and “END TRIP” only become visible when you’re near the respective addresses. Should you need to access these options outside the proximity zones, maximising the bottom sheet will present these actions.

For those using the Soft metre, pausing and un-pausing the metre is now a tap away, accessible both in the maximised job screen and the minimised bottom sheet view.

Additional functionalities like rotating the map, muting voice guidance and displaying route overviews enhance your control and flexibility during each trip.

What’s Next?

While iOS users can already enjoy these updates, Android users won’t have to wait long. The Android version of the app, featuring these enhancements, is on its way. We’re committed to continuously improving the iCabbi dispatch system, providing valuable updates through our videos and engaging with our community on social media.

Thank you for your continuous support. We’re excited for you to experience the new and improved iOS driver app. Here’s to many more successful journeys together!

The post Elevate Your Driving Experience with iCabbi’s New iOS Driver App and Google Maps Integration first appeared on iCabbi UK.

Driver Satisfaction: A Critical Component

To foster a dedicated and satisfied driver workforce, a fair income and unbiased job distribution are vital. Traditional manual dispatch systems might inadvertently foster bias, leading to dissatisfaction among drivers. By using an advanced taxi dispatch software like iCabbi, you can mitigate such issues and cultivate a more satisfied driver workforce.

iCabbi ensures drivers that job assignments are unbiased, promoting a sense of fairness and encouraging job satisfaction. Moreover, the system offers a straightforward payment process, which makes payment effortless for customers and ensures drivers receive their earnings promptly.

Understanding Your Taxi Dispatch Software: Seamless Implementation

Understanding your taxi dispatch system is vital for optimising operations. You should choose a dispatch software that takes system comprehension seriously, prioritising a smooth implementation.

With iCabbi, the journey begins with a detailed plan, collaboratively created with you. It outlines defined deliverables to work towards. iCabbi’s goal is seamless integration and user comfort, spearheaded by your dedicated UK-based onboarding specialist.

To sustain this seamless experience and ensure that your business is always up-to-speed, iCabbi doesn’t stop at implementation. With their robust analytics and reporting capabilities, the team can provide valuable insights into the performance of your operations. This data allows your business to make data-driven decisions, optimising routes, managing drivers more effectively and identifying potential areas of growth.

Considering a Partnership Approach

Selecting a taxi dispatch system isn’t just about features and functionalities; it’s also about the quality of support and partnership you will receive from the provider. An ideal dispatch software company should work with you closely, understanding your specific needs and providing bespoke solutions.

With iCabbi, you’re not just getting a software solution, but an experienced team that provides real-time support tailored to your unique needs. The specialists will help troubleshoot issues, adapt to new changes, and integrate features, ensuring your dispatch system always meets your business needs.

Request a Free Demonstration to see why iCabbi is the go-to choice for taxi businesses across the UK.

Or call us on 01623 442211, or email us and we can help get you started.

Enhancing User Experience

A simple, intuitive system is the driver’s best friend. It allows them to focus on their jobs without unnecessary distractions. iCabbi offers such an approach. The software facilitates an easy login process and around-the-clock system access for fleet managers, making business operations seamless.

Prioritising Passenger Comfort

In the customer-focused taxi industry, passenger satisfaction is paramount. To meet this requirement, iCabbi have developed customer-oriented apps that offer an exceptional user experience. These apps ensure transparency in ride duration and costs—crucial factors for passengers when booking a ride.

Automation: The Future of Taxi Dispatch

Automation capabilities should be a critical factor in your decision when selecting the perfect taxi dispatch software. With a system like iCabbi, the booking process becomes efficient and streamlined, using a branded taxi booking app, an online booking engine, IVR, and automated account booking procedures.

This means that businesses no longer need to rely on extensive administrative staff, frequent price adjustments, or constant phone calls to inform drivers about their next pickup. Instead, with an automated dispatch system, trust from drivers and passengers increases, and the booking process becomes smoother, leading to a stronger market presence.

What Customers Are Saying

It’s important to consider the experiences of those who use dispatch software on a daily basis. Companies that prioritise customer satisfaction, like iCabbi, often receive high praise from their clients. These users commonly report that switching to a more comprehensive, automated dispatch solution has helped them grow their businesses, cut costs, and increase profits.

You can find out what iCabbi customers are saying with our testimonials.

In Summary: How the Right System Gives You an Edge

Adopting the right taxi dispatch software brings more than just automation; it gives your business a competitive edge. Solutions like iCabbi’s cloud-based dispatch system are forward-thinking and facilitate the automation of your taxi business, allowing you to concentrate on growth.

Request a Free Demonstration to see why iCabbi is the go-to choice for taxi businesses across the UK.

Or call us on 01623 442211, or email us and we can help get you started.

The post What is the Best Taxi Dispatch Software? first appeared on iCabbi UK.

For those customers who have not previously had access to tools like the passenger app, web booker, or Review Master, this is your opportunity to transform your business!

Package 1: The Full Suite

Our first package is an all-inclusive suite of tools and services, each specifically tailored to assist you in achieving maximum customer engagement and business efficiency. This package includes:

• Passenger App

Our Passenger App offers a streamlined booking experience for your customers. With easy-to-use features such as live tracking, fare estimates, and quick rebooking, it delivers a higher level of service to your customers.

• Web Booker

The Web Booker allows your customers to make bookings directly from your website. It’s an ideal solution to capture more online bookings and make it even easier for customers to engage with your services.

• Review Master

With Review Master, you can automate the process of collecting and managing reviews from your customers. It’s a simple, effective way to gain customer feedback and improve your service.

• A Website Build

Under this package, our team will construct a fully functional, visually appealing website for your business. This customised platform will provide a professional online presence, boosting your brand’s reputation and visibility.

• Email Bolt On

Our Email Bolt On service is a key addition to your communication strategy. This feature allows you to keep your customers updated about your services and offers, fostering a stronger relationship and ensuring your business stays at the forefront of their minds.

Package 2: Core Essentials

Our second package, although smaller, packs a punch, containing the core essentials to kick-start your digital presence and improve customer interaction:

• Passenger App

Just like in Package 1, our Passenger App is included, offering your customers a smooth and user-friendly booking experience right from their smartphones.

• Web Booker

The Web Booker feature ensures your website visitors have an easy means to book your services, increasing your online bookings and enhancing customer satisfaction.

• Review Master

Our Review Master integration comes with Package 2 as well, enabling you to seamlessly collect and manage customer reviews, providing you with valuable insights to improve your business offerings.

These packages are designed to streamline your business operations and improve your customer service standards, ultimately leading to higher customer retention and engagement. With our support, you can fully automate your business process, improving efficiency and allowing you to focus on what truly matters: delivering excellent service to your customers. Choose the package that suits your needs best, and let’s together make the journey of digital transformation a rewarding one.

Contact us at enquiries@icabbi.etgl.co.uk to find out more!

The post Introducing our new packages first appeared on iCabbi UK.

Human error happens, it’s a way of life. Equally, there are things out of our control. There’s little, for example, that can be done if a pre-booked job is missed due to an accident on the road which results in delays, or one of your fleet suffers a puncture en route to a pickup.

Therefore, as a customer-facing taxi and/or private hire firm, having a clear, concise and adaptable refund policy is essential.

Here are five things to consider when devising your policy – and why software can be key to its success.

Make it clear and incontestable

Disputes can be incredibly subjective. By having a watertight, tangible policy that leaves nothing to interpretation – for example 50% refund if the taxi is over ten minutes late and/or a full refund if over 20 minutes late – everybody knows where they stand.

Including fluffy wording in such a policy – such as ‘customers may be entitled to a partial refund if the taxi is significantly late’ – may result in conflict that can take a long time to resolve.

It can also seriously impact the relationship between taxi firm and customer which could result in long-term negative effects both in terms of reputation and future bookings.

Create a positive customer journey

By utilising state-of-the-art integrations, you can ensure any customers entitled to a refund can receive a clearly defined and consistent message, such as in the form of an automated response which helps ensure a quick resolution.

Customers will appreciate the uncomplicated process, as well as your quick reaction to any issues, and this will limit the chances of a team member being inundated with calls from customers enquiring about their refund.

Streamline the process

Automation and available software can ensure customers receive your policy either ahead of time or immediately after an incident, which means any issues and queries can be dealt with quickly and efficiently without taking up time and resources.

Through automated systems, any refund can also be paid in a timely manner and without the need for manual intervention, again benefiting both customer and the business.

Collate accurate evidence

Using Cloud-based systems, integrations and software can give you an accurate, irrefutable account of what has happened so that the details behind a refund claim is crystal clear.

For example, data can be collected which will show exactly when the job was created, what the conditions of the job were and when the taxi was dispatched and arrived, which can be cross-referenced against the terms of your refund policy.

Not only does this keep things clean and mitigate risks of conflict and disputes, it also shows your firm to be highly professional and transparent.

Learn and tweak (if necessary)

Being able to document refunds and the nature of the refund through the use of software means that trends can easily be spotted and any issues identified.

This enables taxi businesses to gain valuable intelligence and insight as to how their refund policy is working at the click of a button and this can inform any necessary refinements and tweaks which helps promote best practice and enhance current processes.

At iCabbi, we offer a one-stop-shop of comprehensive software, support and solutions designed to enhance every aspect of your business’s operations – both now and in the future.

To speak with one of our dedicated specialists about how we can take your taxi firm to the next level, contact us today.

The post How to create a refund policy first appeared on iCabbi UK.

What is iCabbi Voice?

Put simply, iCabbi Voice is part of the taxi booking software that allows customers to book over the phone. However, it does not increase your costs. No, just because people still like to ring, it doesn’t mean you need to have more manual phone operators. The iCabbi Voice solution handles all that for you. Whether you have customers with previous booking history or fixed locations, the automated solutions can see growth in the numbers in your business. You can view examples of iCabbi voice in action by clicking here.

Have you got examples of Voice+ in action?

Despite digital software and technology coming to the fore, some people will always have a preference to book a taxi over the phone. iCabbi have realised this and how important it is for your taxi fleet to offer a great booking offering to all. That’s why it is essential to us that you know more about this exciting product. Whilst we have produced the written details below, our team at Exel Technology Group also provided some great examples in the latest Voice+ webinar on iCabbi solutions which you can watch here.

What are the benefits of automated Voice Recognition?

As with everything else from iCabbi, you can create users and manage users in seconds, meaning the software can be self-managed by you and your team. If needed, there is the capability with iCabbi voice to make changes to your call routing, easily configure your automated features and even set up bespoke greetings and instructions. Our taxi booking software essentially allows you to personalise your system, setting up bespoke greetings and instructions. We know how important it is for passengers and customers to feel welcome, and this is a great feature for you.

Is it an automated cloud-based software?

The iCabbi Voice & Phone solution features are all automated. Automation is a big feature within iCabbi and the improvement and growth of taxi businesses are just one benefit of this taxi solution.

As it is automated software, we can reduce the need for live operators by enabling passengers to book, confirm or cancel via the phone. However, they will be talking to the iCabbi voice system, meaning your staff won’t need to manually operate the systems. Our intelligent voice recognition system will be extremely beneficial for your taxi fleet.

Does automated software help to cut your costs?

Put simply, yes. Whilst we have discussed the automated voice recognition software which reduces the need for manual operators, our taxi dispatch software can also limit wasted fuel. Whether it is using the passenger app, or via phone, if a passenger can cancel a booking without the fear of speaking to a driver or operator, the chances of no-shows and wasted mileage are drastically reduced.

All statistics are available in a digital report

If you are unsure where to start, you can always request a free demonstration with the iCabbi team. Your automated features can handle and understand any call trends. Not only is this fascinating to understand, but it also helps you optimise your technology features, allowing you to optimise your staff rota to suit.

Cloud-based software also allows for remote working

Over the past couple of years, remote working has become far more popular. With taxi drivers, naturally, they are always on the road. But iCabbi has your admin staff in mind when thinking about the possibilities of remote working. This cloud-based software would allow your operators or telephonists to work from home.

Not only is this beneficial for those looking to self-isolate, but it reduces the need for admin staff to work in an office. This in turn results in fewer costs with regards to hardware. What’s not to love?

Benefits of Voice Automation

Ultimately, there are plenty of benefits to voice automation and recognition, as seen in the aforementioned webinar from the ETGL team. See examples of it in action, but also take into consideration the other benefits as we have stated in this article.

The post Voice+ (Enhanced IVR) – Update on this state-of-the-art software first appeared on iCabbi UK.

Making the most of the iCabbi taxi dispatch software in the UK

Below is the list of the latest webinars we have produced here at ETGL. Get in touch with us here if you would like to hear feedback on what else we can advise on to improve your taxi business.

iCabbi Voice+ and Recognition

The ETGL team are back and are determined to talk you through all things iCabbi Voice and the enhanced updates that come along with it. Automate your fleet management with our state-of-the-art taxi dispatch software, ideal for you and your taxi drivers. Keep them happy with iCabbi!

View our latest video below:

Avoid overbooking your drivers during busy periods

Avoid overbooking your fleet of taxi drivers during busy periods. That’s what the latest ETGL webinar is all about!

We know what it can be like. A surge of bookings can come at once and passengers end up waiting too long for a driver to arrive. They expected a couple of minutes, and have been waiting for the driver for over 10. This is not good for your taxi fleet or your taxi company. Fortunately, using the automated taxi dispatch software on offer from iCabbi, there are steps you can take to ensure you do not have any unhappy passengers.

View the ETGL webinar on how to avoid overbooking your fleet below:

Utilising the iCabbi surge pricing tool

Many local taxi companies thrive on the busy periods for punters and passengers. Christmas, Easter and school holidays alike are all busy times and taxi drivers and companies will want to make the most of the busy periods.

Surge pricing is a great way to take advantage of busy periods. It will also help you to attract and retain taxi drivers, as they know that with the automated taxi software on offer, they’ll be getting their fair share of the profits. Working in busy times can be stressful, so make sure your drivers know they appreciate it by upping your prices fairly. It will also help your business to grow and you’ll be able to pay them more!

View the webinar on surge pricing which the ETGL team put together below:

Split invoice commissions using iCabbi taxi solutions

We touched on treating your drivers fairly earlier on in the page and this is something we are a big believer in at ETGL. Using the iCabbi taxi dispatch software for fleets all over the UK, we work tirelessly with taxi companies to ensure their drivers are happy with the support they receive.

The webinar below talks all about the benefits of the dispatch engine on offer and which taxi solutions can help. Using split invoice commissions tools, these tips can help to automate your business, thus streamlining it and making sure you have the most efficient taxi company it can be.

Check out our webinar on split invoice commissions below.

UK Taxi Dispatch Software – 10 tips to help you navigate busy periods

Whilst surge pricing may help to take advantage of the busy periods, iCabbi UK taxi dispatch software can also help you navigate the busy times. Whilst the busy periods mean you are making plenty of money, you don’t want to overstretch yourself and lose out on valuable passengers or journeys.

Keir and Darren from Exel Technology Group put together 10 helpful tips to help you navigate busy periods, using the iCabbi taxi software on offer. Whether it be the driver app, the passenger app or the whole dispatch engine, all these tips will help ensure you navigate the busy periods safely.

See our top ten tips on using the iCabbi dispatch engine below:

Taxi Dispatch Software UK – Learn more about using Voice APIs

Optimise your taxi fleets with voice APIs. The taxi solutions provided by iCabbi to fleets in the UK can help make life easier for your taxi company. Getting the best out of your fleet is important, regardless of the size of the taxi fleet.

You can view the ETGL explainer on iCabbi Voice APIs below.

Request a free demo of the iCabbi Taxi solutions

You can also see what all the fuss is about Free Demonstration.

Subscribe to our iCabbi UK YouTube channel here also.

The post ETGL’s iCabbi Webinars – How to best use the iCabbi Taxi Dispatch Software in the UK first appeared on iCabbi UK.

1) Price of journey on your passenger app

No matter who is booking the journey, one of the first aspects of a taxi journey a passenger will look at before booking is price. It is just human nature. So, even though it is a habitual thing, it is important that as a taxi company, you think of your customers and what would help make them choose to book with you. Think of it like this: why would a potential passenger pay double the price for what is essentially the same experience? They just want to get from A to B. Even though in the taxi industry we know there is more to a taxi journey than just driving there, passengers won’t always feel the same.

So, make sure your pricing structure is competitive enough to attract customers. Don’t undersell yourself as the luxury nature of your cars is also what they are paying for, but for some customers, they just want to know how much it will cost to get to their destination. Of course, your pricing structure can be adaptable, particularly around peak times. Surge pricing, in particular, is a key aspect of the iCabbi taxi dispatch software. You can view more on when you should be upping your prices and how to do it in the ETGL webinar. Just follow this link to view our surge pricing hints and tips video.

2) How quickly your driver can get to the passenger

We have already discussed the price of your journeys and how that can sway a potential customer. The pricing can be displayed on your passenger app, which comes as part of the iCabbi software. Another key converter for potential customers is time and efficiency. Many passengers want to be somewhere immediately and will take the quickest option. Obviously, there are times when people book in advance, but they will still want to know that they are taking the quickest route. So, when weighing up whether a passenger app is worth pursuing for your taxi company, it certainly is worth it if you can provide transparency to potential bookers,

The iCabbi passenger app allows you to provide an estimated arrival and journey time for passengers. This helps them to make an informed decision on whether your company is the right fleet to book with. For example, if a customer wants to go to a charity ball and have made a last-minute decision to get a taxi there rather than drive themselves, they will be assessing taxi times. If your company estimates that the journey will take 15 minutes and you can get a driver to the passenger in 5 minutes, they will take this into consideration. If your competing taxi fleets don’t have an app, or their times are slower, then they are likely to choose your drivers.

3) Reviews from other passengers

Similar to when buying something online from a retail shop, a customer is always likely to check the reviews before making a purchase. Not only are you able to showcase your online reviews through your passenger app, you can also collect them after the completion of the journey. This could be an important conversion technique as the passenger will likely book a journey with you based on previous customer experiences.

When a journey is completed, the iCabbi software allows you to collect your own reviews. The software automatically can request views on the driver, the journey and the general experience. Once the review has been left, you can then promote this on your app.

So, if you are looking to increase the number of passengers booking a journey with you, the passenger app is likely to help you to grow your business.

Contact us about a passenger app

Contact the friendly iCabbi UK team here by filling out this form or sending us an email at enquiries@icabbi.etgl.co.uk.

The post What does a passenger look for when choosing a taxi company? first appeared on iCabbi UK.

Passengers are important to your taxi’s success

Whether you are a one-man fleet looking to provide an excellent service or a growing taxi business, the aim is always the same. It should be to ensure that your passengers are happy and satisfied with the journeys they have and they will use you again. This would result in returning business, and subsequently, more money. If your aim is to eventually expand your taxi company to a fleet of drivers, the best way to do it is to make more money.

Sounds good, doesn’t it? That’s why we believe the best way to grow your business is to put the passenger first. Obviously, with big taxi fleets, the drivers are very important, but without happy passengers, you won’t have many drivers.

The iCabbi passenger app

The iCabbi passenger app would help you to create happy passengers and easy journeys. In fact, an automated taxi software and dispatch system would reduce your costs, as well as save you time. Additionally, you’d be able to brand the app up in your own company colours so that you are adding a personal touch to your potential passengers. The end result would be to have as little hardware as possible, with your business at your fingertips.

Why would I need my own branded passenger app?

No matter what size your fleet is, you will want to come across as approachable. No potential customer or passenger wants to have trawled the internet to find your phone number. They want to know they can get hold of you and book a journey ASAP. Your brand isn’t just about fancy colours, it is also about reputation and approachability. A brand is what people think about your company.

Reviews on Google, Social Media and your website all stack up and help to sway the customer. Fortunately for you, iCabbi offer a white-label taxi dispatch option for their apps. As a taxi company, you would be able to have your name, logo and colours on the app. Click here to learn more about the passenger app software.

Providing Transparency to the Passenger

Providing transparency to the passenger could be the key indicator in closing a potential passenger. The passenger app provides a map for your customer to see. They will be able to understand which driver has been assigned to them and whereabouts they are currently, all in real-time.

Not only will the passenger be able to see the location of the driver, but there will also be an estimate of how long it will be until they reach your location. Transparency is key when it comes to passengers and the app could help you to secure that journey. All these little factors can play a big part in more journeys for you, resulting in more money for your business and drivers!

Get a sense of how you are performing

You can get a sense of how your drivers are performing and what the passengers think of your journeys by allowing passengers to give them a rating. The app provides passengers with the possibility of rating your driver and their journey. Again, we go back to that key word when it comes to passengers in taxis: transparency.

These reviews could help tip the passenger in your favour when it comes to securing more journeys. If you get your pricing right, this could be exactly what you need. If you would like to know more about iCabbi, and why you should choose their automated taxi dispatch solution, this video would be a great watch.

Don’t just take our word for it

We’re not here just to promote the service though. At iCabbi UK (ETGL), the customers do the talking for us also. Just take a look at the review below and click on the graphic to view more of our testimonials.

If you’d love to know more about the passenger app, or any other automated taxi dispatch solutions, please do get in touch via the contact form. There is also the option to view the Free Demonstration in the flesh for FREE.

The post Putting your passengers at the forefront of your taxi business first appeared on iCabbi UK.

Managing your drivers with an automated taxi system

iCabbi’s taxi dispatch solutions make it easier to manage your drivers and their journeys, all from one place. Our taxi dispatch solution is easy to use, is well known for its reliability and provides you with a greater insight into how your taxi company can grow. If you’ve identified the problems or potential pitfalls in your business, we can provide the solutions.

Driver loyalty

For example, if your issue is driver loyalty, which is quite common in the taxi industry, then we can help. A lot of drivers will move around taxi companies because they feel unfairly treated. In a sense, they think they can make more money elsewhere. This may be because they feel other drivers are preferred by manual dispatch operators. With automated taxi dispatch systems, you can take that aspect out and make a driver feel at ease. There is no bias. It simply helps to choose the best driver for that journey. Location and availability are taken into account. This way, a driver will know that any journey has been chosen for the most suitable driver.

iCabbi driver app

The iCabbi driver app allows this functionality and much more. Due to key functions and tips like surge pricing during busy hours, you can help the drivers earn more money than they are likely to elsewhere. Christmas may have just gone but there are plenty more busy holidays coming up and surge pricing is one key feature which will keep your drivers happy.

It’s also easy to use for both drivers and admin staff. Jobs will be allocated fairly, quickly and efficiently to the appropriate driver. What else could a driver want? Essentially, it limits the need to manage the busy times without recruiting the extra staff. The idea of an automated taxi dispatch system is to help you reduce costs, not increase them.

Managing your passengers

As we have mentioned many times on our blog, the normal passenger just wants to get from A to B. Prices will be a factor and you will need to manage these alongside your competitors, but more on that later. They essentially just want to be able to book a taxi and it turns up on time. Next, they want to be safely delivered at their destination. Is this as easy it sounds? It can be with an automated taxi dispatch solution and the right software. There are a variety of options to choose from when it comes to iCabbi software, and the passenger app is just one.

iCabbi passenger app

The iCabbi passenger app is perfect for any taxi companies who are looking to go one step further with their business. Whether it is a rebrand or just to provide a better experience for customers, there are plenty of options available.

When Uber burst on the scene with their app, the world went crazy for it. Well now, the taxi sector is fighting back and lots of taxi companies are providing a state-of-the-art service to passengers. Easy to use booking apps and transparency in prices are just some of the plus points of the iCabbi passenger app. Gone are the days when a passenger would spend time looking for phone numbers and waiting to get through to an operate.

Now, a simple app which provides cost, estimated journey time, estimated arrival time and even transparency on who the driver is could propel your taxi business upwards. Take a look here at what else is on offer with the passenger app. You’ll also see how easy it is to use!

Pricing solutions

We touched on surge pricing earlier on in the blog but that’s not the only bonus of iCabbi taxi software. Your ability to be flexible with pricing will give you an advantage against other taxi companies in your zone. You want to be able to own your zone and beat off any rivals with competitive pricing points. Monitor passenger trends and price your journeys accordingly.

Automated Taxi Dispatch System with iCabbi

Modernise your taxi business with a complete dispatch solution. You can save time, reduce costs and essentially own your patch with iCabbi. With it being an automated cloud-based taxi solution, you will be able to reach all of your drivers and passengers without all the ‘fiddly bits’. Everything you need will be at your fingertips.

Accessibility, flexibility, and also reliability are the key components of any successful business, and it is no different in the taxi world. Learn more about iCabbi taxi software by viewing our automated taxi dispatch solutions page.

Don’t just take our word for it

Not only does our software provide a great experience for all clients and customers, but the service we offer comes highly recommended from our customers. This review below is one example of what it is like to work with us. From our Customer Success Executives to our Software team, you can only expect the best with iCabbi UK.

Interested in a free demonstration of our automated taxi dispatch solutions? Just get in touch Free Demonstration or give us a call on 01623 44 22 11.

The post An automated taxi dispatch system – Why you need it for 2022? first appeared on iCabbi UK.

Not only does an automated dispatch system remove paperwork, but it also makes your drivers and employees’ jobs so much easier. At iCabbi UK we have seen a range of taxi fleets to the dispatch software. We are convinced by the end of this article, you will want to book a free demonstration with our expert team to see how iCabbi can help your taxi business.

What is an automated taxi dispatch system?

It is pretty simple really. It does what it says on the tin. iCabbi software automates taxi dispatch processes for your business. The whole dispatch engine from iCabbi can help your business grow, each of the individual elements that make up the iCabbi system are designed with your operation in mind.

With each facet of the dispatch engine, you can see how it would make life easier for your drivers and staff. No more driver complaints saying that the staff operating the phone lines are favouring other drivers. Every driver would be given a fair chance to earn as much money as they can. In turn, this would keep them happy and loyal.

Additionally, there are all the niche aspects that you can’t do with a dispatch system. Surge pricing and scheduled tariffs are great examples. If you know there is going to be a busy time and you want to cash in, then it makes sense to raise your prices in line with your competitors. Even raising tariffs by £1 per journey can lead to a driver reaping the rewards for that month. It would be crazy to miss out.

Efficient taxi dispatch engine

As mentioned, there are many reasons why you would want to automate your taxi dispatch processes. Helping you to cover all bases is the iCabbi taxi dispatch engine. Below are just some of the reasons why our customers love it.

The iCabbi software efficiently streamlines your fleet’s administration with payment, billing and record management. This is all available to see in our automated taxi dispatch software, but there is plenty more to shout about.

If you have a taxi fleet of numerous drivers, you don’t want to be stuck managing them all at different times. With an automated system, you can manage multiple fleets on one simple to use the system. The fact that it is automated and a cloud-based taxi dispatch system lets you enjoy the convenience of digital online storage and administration. If you’ve never been a paperwork fan then this will be ideal for you. As the owner of a taxi business, you don’t even have to manage your fleet.

Automated software

One of the other bonuses about the taxi dispatch engine on offer from iCabbi is how it reduces both time and cost. It will save you money in terms of administration. The engine does your admin for you! What’s more, it is 99.99% reliable. There is very little downtime and you will always have the business at your fingertips. For any entrepreneurs, as most taxi business owners are, this is perhaps one of the most convenient facets.

Furthermore, you can (if you want to) work with third-party apps. You can decide who can have access to your taxi dispatch system backend. It’s completely up to you. Depending on their status, you can provide users and administrators with total access, or they can be restricted to that particular area of admin they work in.

Why iCabbi’s automated taxi dispatch system?

Obviously, we believe in our own systems and how it benefits your business. But we do want the best for you. That’s why we are talking about the benefits of iCabbi’s automated taxi dispatch system. It is one of the most advanced dispatch systems in the world.

Don’t just take our word for it though, Top Cars thought the same about our services. Rating the software and service they receive, they gave us A+++ in their own words, not ours! See more iCabbi software testimonials by clicking on the graphic below!

Request a Free Demonstration to see why iCabbi is the go-to choice for taxi businesses across the UK.

Or call us on 01623 442211, or email us and we can help get you started.

The post How can an automated taxi dispatch system grow your business? first appeared on iCabbi UK.

Below we discuss how you can decide which is the best taxi dispatch software for your taxi business. We go through the details explaining why pleasing your drivers is important, as well as why pleasing your passengers is important. It’s all in here as you become the best taxi company on your patch!

The best taxi dispatch software for your drivers

We will start with the drivers because we’ve already begun to discuss this. To keep your drivers happy there will be two simple things. Make your drivers money and let them know that they are being treated fairly. Essentially they just want to know that other drivers are not being prioritised for better jobs. This was a common ‘complaint’ of drivers who still operate with manual dispatch systems and office staff. One part of the software from iCabbi is the driver app which should help you to satisfy your drivers in this regard.

Fortunately, the iCabbi taxi dispatch software helps eliminate the common driver complaints. As a cloud-based taxi dispatch system, it can fairly distribute jobs to the right drivers who are appropriately placed. So if you are a taxi business owner who is looking to improve morale amongst your taxi fleet, check out this system and see how we can help you to keep your drivers happy.

Find a software that is easy to use

As part of the driver app, a taxi driver will also be able to accept a job easily. A seamless transition will also ensure that your drivers are not having to deal with any complicated technology.

One of the key factors in assessing the best taxi dispatch software for your business is the ease of use. A driver won’t always want to fiddle around with the technology they are given. They just want to log in and get going. With iCabbi’s software, you simply provide your drivers with their login details and they’ll be ready to go. It is just a get-up and drive. Another key selling point is that if you are a taxi fleet administrator, you can have access to the system at all times to ensure everything operates smoothly.

To find out more about our industry leading software, request a Free Demonstration to see why iCabbi is the go-to choice for taxi businesses across the UK. You can also call us on 01623 442211, or email us and we can help get you started.

So when assessing taxi software, consider what the aim is for your taxi business. If your drivers are at the forefront of your mind, this system could be perfect for you. You can still be in control but the automation factor eliminates any common complaints. The driver app will revolutionise your business. It is easy to use and also comes with a highly accurate navigation system.

Keep your passengers at the forefront of your mind

For any taxi business, if you don’t keep your customers happy, they won’t keep booking journeys with you. They are an essential part of the growth of your firm. So, if you want to grow your business, let’s put them up there with your drivers. That’s why iCabbi has developed a passenger app that can assist you in providing a fantastic journey.

Passengers essentially just want to get from A to B. However, they want to do it promptly. One of the best ways to get ahead of your competitors is to provide transparency to potential passengers. They are likely to assess two things when booking a taxi journey. These are:

“How long is it going to take for them to get here?”

“What is the cost?”

As part of the best taxi dispatch software, the passenger app is a vital cog. It will help you to convert passengers when they are weighing up their options. With the availability to provide transparency on fees, especially during peak periods, you can guarantee there will be no great surprise for passengers when it comes to paying the fee. This will be a big thing for passengers. An honest and transparent taxi business with an app that provides fees and estimated journey times ahead of the journey is likely to convert a passenger.

Providing this transparency to passengers is what will set your company apart from the rest. The passenger app provides this functionality.

Automate your business with the best taxi dispatch software

Because it is a cloud dispatch software, this advanced system allows you to automate your taxi business. Gone are the days of mountains of admin staff, manually updating prices and ringing each taxi driver to let them know the next journey. With iCabbi software, our excellent customer success teams ensure that you can use the software to better your company.

All in all, when assessing what is the best taxi dispatch software for your company, you need to think of the automation factor. This gives your drivers and passengers a big boost in their confidence in booking a journey with you.

Don’t just take our word for it though, below is a quote from one of our customers – Goldline Cabs. You can see what they said below but click on the image to see other testimonials about the team at iCabbi UK. 

Request a Free Demonstration to see why iCabbi is the go-to choice for taxi businesses across the UK.

Or call us on 01623 442211, or email us and we can help get you started.

The post How to choose the best taxi dispatch software first appeared on iCabbi UK.

What does surge pricing mean?

Surge pricing is simply when there is a ‘surge’ in demand for taxi bookings. If you know that journeys are in demand, then it would make sense to charge more. It’s just supply and demand and will improve your business model.

Perhaps the most exciting aspect of this is that it can all be automated and scheduled. As we have discussed in previous blogs, there are times when taxi drivers and staff know that nightclubs, pubs and bars will be busy. These are usually the times when it gets extra busy. Those visiting pubs and bars are likely to prefer taxi journeys over driving. For any taxi business, the aim is to turn that pub customer into a taxi passenger.

With iCabbi’s automated software, you can ensure you are prepared to offer a fantastic service, whilst also making your business more profitable. It just makes sense. If you’ve watched the video, you’ll see how easy it is too!

Essentially, the more passengers there are, the more money there is to be made for your firm.

How easy is it to implement surge pricing?

Very. We have Customer Success Executives who operate all over the country. If you are a client, you will already know all about them, but for any prospective clients, this highlights that we simply don’t deliver the software and leave you to it.

They are what their job says they are… Customer Success Executives with one goal; helping your taxi firm to become a success. Making life simpler for your drivers and making them happy is our ultimate aim.

The two things that make your drivers happy are making money and making the job simple. iCabbi’s surge pricing tool does exactly this. It allows all your drivers to be treated fairly and get their equal share of a busy time, whilst also making the most of the busy prices.

Can you predict a surge?

You won’t always be able to predict when it will get busy. There will be times though when you will be able to identify a date that will see a surge in demand for taxi journeys. Christmas eve is a great example as Keir and Darren mention in our video (yes, we really want you to watch it!).

There’s a whole section on scheduling your tariffs and increasing prices for particular dates in our video. So, it’s worth taking a look, but we’ve also included some details and info below.

Scheduling Tariffs

When you know there will be a demand for business, it makes sense to raise your prices. The demand will still be there. Your competitors will be doing it and so should you. You can opt to increase the prices by percentage and also monetary value (£££).

Having the ability to introduce a modest surcharge at peak times could set you above your competitors. Using the iCabbi software, they might have to manually up their prices. With this dispatch software, you can be one step ahead and it automatically does it for you. That way, when passengers are scooting through looking for the cheapest journeys, they won’t be in for a shock when they find out your prices.

How much should you increase it by?

What’s more, to keep your drivers happy, you don’t even have to increase prices that much. Simply introducing a modest surcharge during peak times can be all you need to keep your drivers happy. As we referenced in our blog over 4 years ago, keeping your drivers happy can be the result of adding a small surcharge of £1 to each booking. For some drivers, this could result in a serious bonus of cash that month. We know this equals a happier driver.

Through word of mouth

Not only would surge pricing help with retaining taxi drivers and keeping them happy, but it would also increase the chances of attracting drivers to come and work for you. Why wouldn’t they want to come and work for a company where they can earn more money from doing the same amount of journeys?

Fostering a good company spirit is all about keeping your employees happy. Even though they won’t directly work together on their journeys, making them feel fairly treated and showing them that you have their happiness at the forefront of your mind will help you to continue to cast your net far and wide.

Learn more about how iCabbi automation software can keep your drivers happy. There are many benefits to iCabbi’s automation software and this is just one more to add to the list.

The post How iCabbi surge pricing tools can benefit your taxi business first appeared on iCabbi UK.