1) Price of journey on your passenger app

No matter who is booking the journey, one of the first aspects of a taxi journey a passenger will look at before booking is price. It is just human nature. So, even though it is a habitual thing, it is important that as a taxi company, you think of your customers and what would help make them choose to book with you. Think of it like this: why would a potential passenger pay double the price for what is essentially the same experience? They just want to get from A to B. Even though in the taxi industry we know there is more to a taxi journey than just driving there, passengers won’t always feel the same.

So, make sure your pricing structure is competitive enough to attract customers. Don’t undersell yourself as the luxury nature of your cars is also what they are paying for, but for some customers, they just want to know how much it will cost to get to their destination. Of course, your pricing structure can be adaptable, particularly around peak times. Surge pricing, in particular, is a key aspect of the iCabbi taxi dispatch software. You can view more on when you should be upping your prices and how to do it in the ETGL webinar. Just follow this link to view our surge pricing hints and tips video.

2) How quickly your driver can get to the passenger

We have already discussed the price of your journeys and how that can sway a potential customer. The pricing can be displayed on your passenger app, which comes as part of the iCabbi software. Another key converter for potential customers is time and efficiency. Many passengers want to be somewhere immediately and will take the quickest option. Obviously, there are times when people book in advance, but they will still want to know that they are taking the quickest route. So, when weighing up whether a passenger app is worth pursuing for your taxi company, it certainly is worth it if you can provide transparency to potential bookers,

The iCabbi passenger app allows you to provide an estimated arrival and journey time for passengers. This helps them to make an informed decision on whether your company is the right fleet to book with. For example, if a customer wants to go to a charity ball and have made a last-minute decision to get a taxi there rather than drive themselves, they will be assessing taxi times. If your company estimates that the journey will take 15 minutes and you can get a driver to the passenger in 5 minutes, they will take this into consideration. If your competing taxi fleets don’t have an app, or their times are slower, then they are likely to choose your drivers.

3) Reviews from other passengers

Similar to when buying something online from a retail shop, a customer is always likely to check the reviews before making a purchase. Not only are you able to showcase your online reviews through your passenger app, you can also collect them after the completion of the journey. This could be an important conversion technique as the passenger will likely book a journey with you based on previous customer experiences.

When a journey is completed, the iCabbi software allows you to collect your own reviews. The software automatically can request views on the driver, the journey and the general experience. Once the review has been left, you can then promote this on your app.

So, if you are looking to increase the number of passengers booking a journey with you, the passenger app is likely to help you to grow your business.

Contact us about a passenger app

Contact the friendly iCabbi UK team here by filling out this form or sending us an email at enquiries@icabbi.etgl.co.uk.

The post What does a passenger look for when choosing a taxi company? first appeared on iCabbi UK.

Passengers are important to your taxi’s success

Whether you are a one-man fleet looking to provide an excellent service or a growing taxi business, the aim is always the same. It should be to ensure that your passengers are happy and satisfied with the journeys they have and they will use you again. This would result in returning business, and subsequently, more money. If your aim is to eventually expand your taxi company to a fleet of drivers, the best way to do it is to make more money.

Sounds good, doesn’t it? That’s why we believe the best way to grow your business is to put the passenger first. Obviously, with big taxi fleets, the drivers are very important, but without happy passengers, you won’t have many drivers.

The iCabbi passenger app

The iCabbi passenger app would help you to create happy passengers and easy journeys. In fact, an automated taxi software and dispatch system would reduce your costs, as well as save you time. Additionally, you’d be able to brand the app up in your own company colours so that you are adding a personal touch to your potential passengers. The end result would be to have as little hardware as possible, with your business at your fingertips.

Why would I need my own branded passenger app?

No matter what size your fleet is, you will want to come across as approachable. No potential customer or passenger wants to have trawled the internet to find your phone number. They want to know they can get hold of you and book a journey ASAP. Your brand isn’t just about fancy colours, it is also about reputation and approachability. A brand is what people think about your company.

Reviews on Google, Social Media and your website all stack up and help to sway the customer. Fortunately for you, iCabbi offer a white-label taxi dispatch option for their apps. As a taxi company, you would be able to have your name, logo and colours on the app. Click here to learn more about the passenger app software.

Providing Transparency to the Passenger

Providing transparency to the passenger could be the key indicator in closing a potential passenger. The passenger app provides a map for your customer to see. They will be able to understand which driver has been assigned to them and whereabouts they are currently, all in real-time.

Not only will the passenger be able to see the location of the driver, but there will also be an estimate of how long it will be until they reach your location. Transparency is key when it comes to passengers and the app could help you to secure that journey. All these little factors can play a big part in more journeys for you, resulting in more money for your business and drivers!

Get a sense of how you are performing

You can get a sense of how your drivers are performing and what the passengers think of your journeys by allowing passengers to give them a rating. The app provides passengers with the possibility of rating your driver and their journey. Again, we go back to that key word when it comes to passengers in taxis: transparency.

These reviews could help tip the passenger in your favour when it comes to securing more journeys. If you get your pricing right, this could be exactly what you need. If you would like to know more about iCabbi, and why you should choose their automated taxi dispatch solution, this video would be a great watch.

Don’t just take our word for it

We’re not here just to promote the service though. At iCabbi UK (ETGL), the customers do the talking for us also. Just take a look at the review below and click on the graphic to view more of our testimonials.

If you’d love to know more about the passenger app, or any other automated taxi dispatch solutions, please do get in touch via the contact form. There is also the option to view the Free Demonstration in the flesh for FREE.

The post Putting your passengers at the forefront of your taxi business first appeared on iCabbi UK.

Attracting the best taxi drivers with a state of the art taxi driver app

It’s a well-known fact when demand is low for taxi journeys, drivers will look for other ways of making money. During the pandemic, taxi journeys were rarely essential. However, courier jobs and deliveries were very popular. This saw a raft of taxi drivers head over to delivery companies to complete their jobs.

So, the issue now for taxi businesses is to bring taxi drivers back to their firms. Having a full, engaging, and happy fleet of drivers provides the perfect set-up for your business to thrive. If you’re reading this as a taxi company owner or operate at the senior level, we have no doubt that you know how to recruit drivers and keep them happy. We just wanted to add extra insight into how you can increase driver numbers and their efficiency.

Increasing driver earnings through your taxi firm

It’s not all about money, but if a driver is likely to earn more through their journeys, they will be more likely to want to work for your firm. The more drivers you have, the more bookings you are able to fulfil.

It’s not quite as simple as giving your drivers more jobs and more money, The appetite from passengers needs to be there also. It can be difficult finding the right balance to ensure your fleet is big enough to appease all customers, but also not too big that drivers are waiting for journeys.

A taxi driver who has enough journeys will find driving for you as an attractive prospect. They will also want to be treated fairly and with respect. That is where taxi dispatch software comes in. With iCabbi, you wouldn’t have to look anywhere else. The taxi dispatch system includes a driver app that allows you to dispatch drivers fairly and equally. Alongside driver recruitment, driver grumbles about dispatch workers having favourite drivers are a common ‘issue’ within the taxi sector.

Make driver jobs as easy as possible and increase driver loyalty

Alongside plenty of jobs, a taxi driver will simply want their job to be as easy as possible. What makes a job easier? Reliable technology that has no downtime. Providing fleets with the ability to accept bookings makes for a much happier fleet.

Additionally, it means the drivers can get to your passengers more quickly. This makes their job easier as the last thing a taxi driver wants is a grumpy passenger who has been waiting too long for their journey. (There’s a passenger app here if you wanted to check that out whilst you’re reading).

If a passenger starts complaining about the taxi company, then it can set the driver off too, something you clearly want to avoid.

iCabbi offer a valuable experience to your drivers with the taxi driver app

Another way to keep your drivers happy is to be able to assist them in the smoothest way possible when any problems or issues arise. Fortunately, with a taxi dispatch system software like iCabbi’s, there are usually minimal problems. Importantly, however, if there are any issues then the iCabbi team are able to provide quick and swift solutions. You can see this is evident from the testimonials page on the iCabbi website.

Furthermore, the support team at iCabbi UK are always looking at ways to help you improve your business. The team recently put together a webinar on iCabbi Voice APIs which you can view here. This helps you, as a taxi business owner to improve the streamlined service you can offer to passengers and clients.

Get a FREE demo to see the software in action. Just follow our Free Demonstration button.

The post How To Attract Taxi Drivers To Your Business With The Right Taxi Dispatch Software first appeared on iCabbi UK.

iCabbi Taxi Dispatch System

If you’re still stuck in the olden days with an outdated taxi dispatch system, an advanced taxi dispatch system is the way to revolutionise your business. Providing your employees and drivers with an up-to-date, easy to use system will keep them happy and streamline the process. That is an ideal way to grow your business. So, whether it is booking jobs, dispatching taxis, or even just using the software to manage your customers and drivers, it’s the best way for business growth.

Alongside being one of the most advanced cloud-based taxi dispatch systems, another added benefit is you get the pick of your software. Whilst it makes sense to be able to choose from all state-of-the-art software, iCabbi customers are able to choose what they believe suits them. So the choice is just one of the options that businesses have. Whether it be the taxi driver app, the passenger app, or any other available piece of software, we can help you at iCabbi UK.

1) Private Hire Dispatch Software

If you are a private hire taxi firm then this software is ideal for you. Perfect for chauffeurs and other executive drivers, this system is chosen by many companies who are looking to improve their taxi business. In the eyes of many, a taxi dispatch software system that allows a passenger and driver full transparency is now a necessity.

Passengers want a smooth ride, but transparency is equally important. They want to know how much it is going to cost them and if a driver is available. By using this software, you’ll be able to offer your passengers a seamless experience.

2) Affordable Taxi Dispatch Software and Systems

Of course, as with everything, replacing systems does come with a cost. We know this and we believe in the long term, it is a worthwhile investment. However, this software is also affordable in terms of cost but also reliability. The software rarely breaks down and is easy to use. This means running and helping costs should not cause too much concern. iCabbi software can meet the needs of your taxi firm, no matter how small.

In terms of efficiency, the company can also make you more money. The reason it is affordable is also in the way it can help you to cut costs. Not just through its automation, though they do help, our software also allows your business to become more sufficient and significantly reduce costs. Human error is more and more unlikely to occur. Not only are you saving costs from a human staff perspective, automating your business with state-of-the-art software reduces the number of mistakes or missed opportunities.

3) Help Your Drivers Perform Better with Taxi Dispatch Software

Ultimately, it’s well known in the taxi industry that when your dispatch system works well, your drivers are able to perform better. An accurate GPS means that pickups are even more straightforward, and it provides a fair way of distributing jobs. This increases the chances of driver loyalty, as they don’t feel maligned and a thriving business needs happier, more efficient drivers, eager for their next pickup.

Whilst you’re here… Let’s talk about the Passenger App from iCabbi

The Passenger App at iCabbi has much been talked about. You can view demos on the iCabbi UK YouTube channel which go into more detail but for now, it is important that you understand just how this can benefit your business. Passengers have too much choice now when it comes to which taxi firms they use. It’s important you stand out from the crowd.

So, what makes your business stand out from a passenger’s point of view?

Well, passengers can be impatient, especially if they are in a hurry. So, you’ll probably want to ensure that your taxi business is able to provide live driver tracking. With iCabbi UK, you’ll be able to do this. The passenger app provides transparency to booking customers. Being able to see where the taxi is can provide comfort. A passenger will know that your driver is on their way.

They’ll also probably want to know how much the journey will cost. Again, the passenger app provides transparency for customers. They can see fixed fares but also the estimated pricing of the journey. This is a feature that is beneficial for your impatient passengers. If your pricing points are correct, it can help to give you a steal on your competitors.

Don’t Just Take Our Word For It

We’re not here to just promote though. A lot of taxi companies across the country have come through iCabbi UK to find their way to the top in their patch. We asked them to provide their own insights into the success of the taxi dispatch software and how great it has been for them.

Here’s one example but follow this link to see many more!

Contact us today by giving us a call on 01623 44 22 11. You can also pop us an email at enquiries@icabbi.etgl.co.uk. We’ll help you in any way we can!

The post 3 Elements of iCabbi’s Cloud Taxi Dispatch Software first appeared on iCabbi UK.